Terms & Policy
How fast do we ship?
We generally process and pack your order within 24 hours of receipt, assuming all items are in stock, however this is a hobby and not my main source of living. We drop off all packages at the post office once day a week, usually on a Monday. Sometimes our schedule changes so that day of the week may change or we may make it the post office three times in one week, But the minimum is one day a week to the Post Office. We pride ourselves on getting our customers their order as fast as possible. In some cases an item may be listed as in-stock on our site but not physically in our facility, in which a shipping delay may occur.
Where do we ship?
World's Greatest Superheroes ships to the United States, Canada and the United Kingdom. We do not ship to Italy or any other country through our website.
If I live in another country, how can I order?
If you live in another country you must shop via our eBay store. It is the only way we will ship to any other country.
Our eBay Store
Print-On-Demand Products
All figure boxes and card backings are a P.O.D. (Print on Demand) service which means we custom print each item per order. Orders may take as much as 2-3 weeks to ship depending on supplies on-hand. Some varations in color may happen. All P.O.D. orders are non-cancel and non-refundable so when making your selection, be sure to select the correct card that corrsponds with whichever bubble or clamshell you plan on using and it is the card you want. All sales are final on all P.O.D. products.
Lost and Late Arriving Orders
For all orders that show arriving late and sometime has past, due to USPS history, no order will be refunded until 30 days has past from the time USPS has taken possession of the order. It is usually within the 30 days that a late arriving package will start to show movement again, especially during the holiday season. For all P.O.D. (Print on Demand) orders, they will not be considered lost until they have actually shipped and USPS has had it in their possession for more than 30 days.
Refused Orders
If you place an order and it comes back refused, you will be subject to a 20% restocking charge plus any shipping charges we incur to get the package back.
Canceled Orders
If you place an order and wish to cancel you will be given a full refund provided you cancel before a shipping label is generated. Once a shipping label with a tracking number has been generated than the shipping charges that occurred will no longer be refundable whether the order has shipped or not. WGSH also reserves the right to cancel any future orders that may be placed by a customer who canceled on a past order.
Return Policy
If you received an item and wish to return it, contact us immediately. You have 7 days to do so starting from the day you received the item. Any request past the 7 days of receiving an item will be denied.
Privacy Policy
World's Greatest Superheroes is committed to respecting the privacy and security of your personal information. We truly value and appreciate each and every customer.
Protecting Your Information
Safe & secure shopping is our #1 priority. We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind heavily secured networks. All credit card and personal information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Collecting Information
Unless otherwise noted or you provide us with specific information about yourself, we do not gather personal information. You can visit any of our web pages without telling us who you are. We will only request information from you when you decide to place an order, if you decide to participate in a sweepstakes or opt in for our newsletter..
Website Errors:
If a website pricing error occurs We reserve the right to cancel orders that were ordered at the incorrect pricing and will provide a full refund.
QUESTIONS:
If you still have questions please contact us and we will be glad to help answer all of your questions.
QUESTIONS:
If you still have questions please contact us and we will be glad to help answer all of your questions.
Mailing Address:
World's Greatest Superheroes
P.O. Box 100142
Staten Island, NY 10310
USA
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